Develop a comprehensive pre-opening roadmap that aligns timelines, budget milestones, and operational deliverables—while working closely with architects, builders, engineers, consultants, and interior design specialists to ensure all stakeholders are aligned from construction through to opening day.

Recruit, onboard, and mentor key leadership roles—building a team equipped to carry your brand standards and operational goals from day one.

Oversee the implementation of core operating systems (PMS, POS, reservations, back office) and establish property-wide SOPs to ensure smooth day-to-day execution.

Advise on pre-opening budgets and procurement of FF&E and OS&E, ensuring every item contributes to long-term operational efficiency and guest satisfaction. Establish clear procurement policies and committee structures to ensure transparency, accountability, and best-value purchasing for the property.

Define the property’s service culture and lead pre-opening training programmes to embed excellence, consistency, and a sense of purpose within the team.

Support with licensing and compliance requirements, and oversee soft opening strategy and execution—ensuring a smooth and successful launch.